Submit Campaign's F A Q Section

We tried to answer most of the common sales & technical related questions in this FAQ section of ours. In case you did not find what you are looking for , you can contact us and our team is ready to answer your questions

What options do I have with submit campaign?

You have 3 options with Submit Campaign 1) Monthly Limited Plan 2) Monthly Unlimited Plan 3) Pay As You Go Plan

Is there a free trial before I subscribe to pay service?

Please contact our sales team on sales [at] submitcampaign [.] com or call / whatsapp +971-55-3321403 or +971-56-7546247

What is monthly unlimited plan?

Send unlimited number of emails to your subscribers or contacts by paying just a fixed monthly fee. Example: you buy 10,000 contacts / subscriber option, you can send unlimited number of emails to this 10,000 contacts in a month

What is monthly limited plan?

Send emails to your subscribers or contacts by paying just a fixed monthly fee. Example: you buy 10,000 contacts / subscriber option, you can send 10,000 emails to this 10,000 contacts in a month

What is pay as you go send?

Buy email credits upfront & send emails as and when needed depending on your requirement. Example: you buy 10,000 contacts / subscriber option, you can send up to 10,000 emails within a valid period of 365 days from the date of purchase. You can top-up your account if your email credits are finished

What are the prices & packages for monthly unlimited plan?

Click here Prices & Packages to find out the pricing options we got for unlimited monthly send

What are the prices & packages for monthly limited plan?

Click here Prices & Packages to find out the pricing options we got for SMTP & API send

What are the prices & packages for pay as you go plan?

Click here Prices & Packages to find out the pricing options we got for pay as you go send

How can I subscribe for pay service?

logon to your account, click on the billing section in your profile you will be taken yo the payment options with packages. you can proceed with secure online payment or interact with our executives for other modes of payments and renewals

What are the modes of payments?

If you are present locally in UAE, we can accept CASH / CHEQUE / BANK TRANSFERS / CARD PAYMENTS / ONLINE PAYMENTS / APPLE PAY / SAMSUNG PAY.
But if you are a client who is not in UAE, we can only accept secure ONLINE PAYMENTS

Is there any contract or commitment period?

There is no commitment or a contract period. You can renew your account when needed or top up with your credits when needed

How can I recharge or renew my account?

You can logon to your account, and go to the billing section in your profile and you will be taken to your payment page with options on your packages. If you need further assistance our sales team can guide you through it

Can I send emails using my from name & from email id?

Yes, you can customize your from name, from email id & reply email id while sending the campaigns

While sending the campaign, can my from email id and reply email id be different?

Yes, you can keep from email id and reply email id as different in case you want

Do I have to verify my from email id?

Verifying your from email is always advisable for can build senders reputation

How many from email id’s I can use?

You can add & verify as many from email as you want

What are the email formats I can use for sending emails?

We support all the 3 formats of emails 1) plain text 2) images 3) html . HTML is highly recommended

Can I send emails to a list which I bought from the market?

We don’t recommend you sending emails to a list which is bought from the market, as the hard bounce or dead emails percentage could be very high and it will implicate in suspension of your account

Can I track the delivery reports?

Yes, we got advance & detailed reporting system. You can track opens, clicks, unsubscribe, bounce & etc

What are the best practices to avoid email reaching spam or junk folder?

Verify your from email, verify your senders domain, sending emails to valid list or your optin subscribers, avoiding spam words in subject & body contents, and HTML email formats, address at the footer, social profiles at the footer are to mention for a successful email campaigns

Can I buy a dedicated IP for my account?

Yes, you can buy a private IP for your account. It will cost you AED 150 / month. You can interact with our sales team for further assistance on that. A private IP gives you full control on your sending reputation

How can I buy a dedicated or multiple IP’s to my account?

You can buy a dedicate 1 IP or a multiple pool of IP’s to your account. You can interact with our sales team for further assistance on that

Do I have to mention unsubscription link in my emails?

We provide a default unsubscribe link in each and every email you sent. And your recipient has an option to unsubscribe for any of your future campaigns

When a contact unsubscribe, will it reach him in my next campaigns

What is a bounce email?

What is a bounce email?

Hard bounce are the emails which are dead or not working, soft bounce are the emails which are restricted from 3rd party domains and have been blocked from receiving emails because of various reasons.

Can I configure the SMTP / API to my CRM or Software or a mobile app or any kind of application?

Yes, you can create SMTP logins from your dashboard and send emails using your CRM ,apps or any software’s

How to verify my from email id?

From your account, click on settings, and go to domain options and you have option to verify a email

How to verify my sending domain name?

From your account, click on settings, and go to domain options and you have option to verify a domain name and add the following records on your domain.

SPF
Name: @
Type: TXT
Value: v=spf1 a mx include:api.submitcampaign.com ~all

Tracking
Name: tracking
Type : CNAME
Value: tracking.submitcampaign.com

DKIM
Create a TXT record.
name: api._domainkey
Value: k=rsa;t=s;p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCbmGbQMzYeMvxwtNQoXN0waGYaciuKx8mtMh5czguT4EZlJXuCt6V+l56mmt3t68FEX5JJ0q4ijG71BGoFRkl87uJi7LrQt1ZZmZCvrEII0YO4mp8sDLXC8g1aUAoi8TJgxq2MJqCaMyj5kAm3Fdy2tzftPCV/lbdiJqmBnWKjtwIDAQAB

DMARC
Host/Name:_dmarc
Value: v=DMARC1;p=quarantine;ruf=mailto:email@yourdomainname.com

Can I send emails by optimizing the time?

Yes, you can send emails using the optimizing time of delivery from the advance settings available while creating the campaign

Can I schedule my campaigns?

Yes, you can schedule your email campaign from the advance settings available while creating the campaign

What are the features available in my package?

You can follow this link Features & Options to find the compete features available in our submit campaign control panel

Got a question? Interact with our team! Contact Us

We are happy to assist you in answering any questions you have. Please fill the form and our team will get back to you at the earliest